Refund Policy

At Beard Brothers BBQ, we strive to provide you with the finest BBQ food products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• The request is made within 1 day of the delivery date.
• The product is unopened, unused, and in its original packaging.
• The product is in the same condition as when it was received.

Non-Refundable Items

Some items are not eligible for a refund, including:

• Perishable food items that have been opened.
• Customized or personalized products.
• Gift cards.

How to Request a Refund

To initiate a refund request, please contact our customer support team at info@beardbrothersbbq.com or WhatsApp us at 012 3190962. Be prepared to provide the following information:

• Your order numbers.
• The reason for your refund request.
• Any relevant photos or documentation.
  
  

Refund Process

Once we receive your request, we will assess it and notify you about the status of your refund. The processing time may vary, but we will make every effort to process your request promptly.

Refund Options

We offer two refund options:

• Refund to the original payment method: If your request is approved, the refund will be credited to the same payment method used for the original purchase.
• Store credit: Alternatively, you may choose to receive a store credit in the form of a gift card for the refund amount.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 1 day of receiving the product. We will arrange for a replacement or a refund, including any associated shipping costs.

Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Please check this page periodically for changes.

By making a purchase on our website, you acknowledge and agree to our refund policy.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team.